Outvers

Vendor Terms

These terms apply to independent third-party Vendors who list and run Experiences on the Outvers marketplace.

Working draft — pending final legal review. This document reflects how Vendor onboarding, Payouts and tax actually work on Outvers today, but the final wording is being reviewed by counsel before launch and may change.

Your relationship with Outvers

As a Vendor you are an independent business listing your own Experiences on the Outvers marketplace. You — not Outvers — own, operate and deliver your Experiences and are responsible for their safety, quality, legality, and for holding the licences, certifications and insurance your activity requires. Outvers is an intermediary that lists your Experiences, takes Bookings and processes payments on your behalf.

Verification (KYC) tiers

Vendors are verified in three tiers. Higher tiers unlock listing badges and broader catalogue access.

  1. Phone verified — phone OTP at signup.

  2. Identity verified — Aadhaar and PAN verified; earns the "Identity verified" badge.

  3. Business verified — GSTIN or Udyam plus a guide certificate and a video call; earns the "Business verified" badge.

Commission

Outvers charges a Commission on each completed Booking. The Commission is deducted from your Payout and is realised at the Completion of the Experience, not at the time of Booking. GST applies to the Commission and is shown on your invoice.

Payouts

A Payout is the money Outvers transfers to you for a completed Experience, net of Commission, GST on the Commission, and TDS. Payouts are issued T+7 from Booking Completion in daily batches. A Payout may be paused while a Dispute on the related Booking is open. You must keep accurate bank details on file to receive Payouts.

TDS and GST

Under Section 194-O, Outvers withholds TDS at 0.1% on the gross Booking value for resident-Indian Vendors. We file Form 26Q quarterly and issue you Form 16A. GST is applied to the Commission. You remain responsible for your own tax registration and filings.

Cancellations and service levels

Each Experience carries a cancellation preset (Flexible, Moderate or Strict) locked at the time of Booking. If you cancel a confirmed Booking, the Customer always receives a full refund and your response-time SLA score is affected. We track your response time and reliability; persistently low scores can limit your visibility or listing access.

Contact

Questions about Vendor terms? Email support@outvers.com.