Refund and cancellation policy
Every Outvers Experience has one of three named cancellation presets — Flexible, Moderate, or Strict. The preset is locked when you book and is shown on every Experience card, the checkout page, the confirmation email, and the WhatsApp confirmation. Refund math is a pure function of the preset, your cancellation timestamp, and the booking total. No human review inside the policy window.
Refund calculator
See your exact refund before you book
Enter a booking total, pick the preset, and choose when you would cancel. We run the same refund calculation the money path uses — so the figure here is the figure you would get.
Enter an amount and both dates to see your refund.
Where the refund lands
An eligible refund credits your Refund balance — the cash-returnable bucket of your two-bucket Wallet. You can spend it on a future booking or cash it out to your original payment method (5–7 working days). It is not Outvers credit, which is promotional and spendable on Outvers only.
The three presets
| Preset | Full refund up to | 50% refund up to | After that |
|---|---|---|---|
| Flexible | Up to 24 hours before start | Up to 2 hours before start | No refund |
| Moderate | Up to 72 hours before start | Up to 24 hours before start | No refund |
| Strict | Up to 14 days before start | Up to 7 days before start | No refund |
Worked examples
Flexible — A short day trip — Rishikesh rafting at 9 AM Saturday
Cancel by Friday 9 AM → full refund. Cancel Friday 9 AM to Saturday 7 AM → 50% refund. After 7 AM Saturday → no refund.
Moderate — A weekend trek starting Saturday 6 AM
Cancel by Wednesday 6 AM → full refund. Cancel Wednesday 6 AM to Friday 6 AM → 50% refund. After Friday 6 AM → no refund.
Strict — A multi-day Himalayan trek starting on the 20th
Cancel by the 6th → full refund. Cancel between the 6th and the 13th → 50% refund. After the 13th → no refund.
Special cases
- Vendor-cancelled bookings
- If a vendor cancels — weather, equipment failure, staffing — you receive a 100% refund regardless of preset. The vendor's response-time SLA score takes a hit.
- Bookings outside the policy window
- If you cancel after the experience start time, the cancellation opens a dispute. Resolution is at admin discretion; declined by default except in clear vendor-fault cases.
- Custom policies
- A small number of high-altitude expeditions and festival-day experiences have a Custom policy with non-refundable permits or guide deposits. These are admin-approved at listing time and shown in plain language on the Experience page.
When you'll see the money
Eligible refunds credit to your Outvers wallet within 24 hours of an inside-policy cancellation. The wallet balance is spendable on any future booking; you can request a cashout to your original payment method any time — Razorpay round-trips bank transfers in 5–7 working days.
Still have questions?
Email support@outvers.com or use the in-app chat on any booking — disputes filed inside the policy window are resolved within 48 hours.